Things don't always go the way they're supposed to, we toootally get it!

We are happy to help you with any Golivn products within 14 days from the day it was received.

While we don’t accept physical product returns due to hygienic reasons, we can still help you by providing an Golivn credit, or in some cases a refund.*

Returns requested after 14 days of the received date may still be eligible for an Golivn credit, though we do not accept returns for orders that are over 90 days old.

Unfortunately, at this time, we are only able to process refunds for orders within North America (Canada and the United States). Please reach out to us at fulijun@sumkyle.com if you have any questions about your order.

Additionally, please note that from time to time, Inkbox may refuse a refund request if we find evidence of abuse. *In cases of refunds, please note that your original shipping charges will not be refunded.

 

Defective Products or Issues With Baby care Application

If you encounter any issues with applying our baby care products or receive items that are damaged or defective, please reach out to us. Your situation may qualify for a one-time resend or credit. Follow the instructions below and provide us with a photo of the problematic products. Once we receive your inquiry, our team will review your order and provide you with the next steps.

• Your order number
• The product(s) experiencing the issue
• Details of the issue or defect encountered

How do I reach out about a credit or refund?

It’s super simple! Send us an email at fulijun@sumkyle.com or let us know using the support widget on this page. Don’t forget to include:

• Your order number
• The products and quantity you’re reaching out about
• The reason you’re hoping to get a refund
  
  Our team will take a look at your order and share the next steps with you.